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Helpdesk & IT Support Services
Gold Support and Platinum Support
Outsourcing your IT Support may not be as expensive as you think. Why not give us a call? We can provide you with a free, no obligation and no strings attached proposal. We resolve 90% of IT Support issues in one phone call.
With guaranteed response times and a single point of contact for all your IT Support issues, we can look after your day-to-day IT dilemmas - leaving you to take care of your business.
Blue256's dedicated IT Support HelpDesk has extensive experience in supporting companies across the UK, fixing both mainstream and bespoke software problems. The team is knowledgeable in all Microsoft platforms, major software programs and all common hardware products.
Most faults can be sorted over the phone. If we need to, we can access, (with your permission,) your computer remotely and fix the problem without you even lifting a finger. In the unlikely event that we are unable to resolve the problem or it is a hardware failure fault, we can arrange an engineer to visit you on-site.
Whether you choose to use us as your IT department or as additional computer support, working alongside your existing IT team, we can remove some of the pressure and deal with users directly.
Take a look at our Gold Support and Platinum Support IT support packages, below. We offer a full computer network heath check free of charge and can assess which package would best suit you.
We already help organisations like Desira Motor Group, NCP and many other large and small companies.
2nd & 3rd Line Issues On-Site Support
In addition, to first line and HelpDesk IT Support, we can also support 2nd and 3rd line issues on-site.
This is included in our Platinum and Gold Support packages. Alternatively, you can purchase hours up front, using your support hours as you wish. Plus, there is no expiry date as to when your prepaid hours run out.
A brief breakdown of what we can supply, install & support:
We have experience in rolling out Windows networks in companies with multiple sites and over 1500 users, supplying and installing software and hardware upgrades, extensive office moves and all company communications.
If you have any queries in regards to Help Desk & IT Support Services then please do not hesitate to contact Blue256 on sales@blue256.co.uk and we will contact you as soon as possible to discuss your queries and requirements.